/PANTONE 2017 (EMEA)
/PANTONE 2017 (EMEA)
 

Pantone Privacy Policy

Effective 20 October 2017

This Online Privacy Notice ("Privacy Policy") explains how we handle the Personal Data provided to us on websites, mobile sites, mobile applications and other digital services and products controlled by Pantone LLC, 590 Commerce Blvd, Carlstadt, NJ 07072, USA, that link to this Privacy Policy (collectively, “Pantone Sites”). Pantone is the data controller for the processing of Personal Data under applicable law. This Privacy Notice does not apply to Pantone Sites that do not link to this Privacy Policy or to third-party Web sites to which Pantone Sites may link.

SUMMARY

This summary section provides a brief overview of our Privacy Notice. Please read the full Privacy Policy below for more detailed information.

Information We Collect

Pantone collects the following types of information through the Pantone Sites:

  • Information you provide - Personal Data you provide when registering for our products and services, responding to questionnaires or surveys, or contacting Pantone customer service.
  • Information collected automatically - Your IP address and non-identifying information about your use of Pantone Sites may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site's essential features, which may not work if you reject cookies.
  • Information collected from other sources - We may combine information about you from Pantone Sites, information collected offline or from external parties.

How We Use Your Information

Pantone uses the information we collect for the following purposes:

  • To provide you with the Pantone product and services you request.
  • To offer and provide information about similar and/or related products and services.
  • To customise and improve your experience on Pantone Sites.
  • To generally improve our products and Pantone Sites and other internal business purposes.
  • Legal obligations to notify and report to authorities.

Under European data protection laws, Pantone must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Pantone is processing your Personal Data:

  • In certain cases, Pantone may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us at infoeuro@pantone.com. Please note that the withdrawal of consent will not affect processing which has already occurred.
  • In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
  • In still other instances, Pantone may process your Personal Data based Pantone's legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us at infoeuro@pantone.com.

Processing operations may include the recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for five years following the most recent interaction we have had with you, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

INFORMATION WE SHARE

Pantone does not sell or disclose your Personal Data to third parties without your consent, except:

  • To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle Personal Data in accordance with this Privacy Notice.
  • To affiliates to offer and provide information about related products and services. We do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates. We require these parties to handle Personal Data in accordance with this Privacy Notice.
  • To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Pantone's affiliates.
  • To governing regulatory authorities or as may otherwise be necessary for Pantone to comply with a legal obligation or demand. In the event Pantone decides to reorganise or divest our business through sale, merger or acquisition, Pantone may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.

Your Privacy Choices

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programmes, please contact us at infoeuro@pantone.com. You may also send a letter to the following address:

Pantone LLC

Attn: Data Privacy

International House

Dover Place
Ashford

Kent TN23 1HU

United Kingdom

The United Kingdom Data Protection Authority is responsible for making sure that privacy law is followed in the United Kingdom. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact your local Data Protection Authority.

Security

Pantone maintains controls to protect and secure Personal Data, but when you share Personal Data online there is always some risk that an unauthorised third party could gain access to your information.

Accessing Our Sites Globally

By using this site, you understand that your Personal Data will be collected, stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations. Pantone may transmit Personal Data about you to related affiliates worldwide. These affiliates may in turn transmit Personal Data about you to other related affiliates. Some affiliates may be in countries that do not ensure an adequate level of data protection. Nevertheless, all of related affiliates are required to treat Personal Data in a manner consistent with this notice. To obtain additional information regarding the safeguards we have in place for cross-border transfers of Personal Data, please contact at infoeuro@pantone.com.

Changes to Our Privacy Notice

Check this Privacy Notice regularly, as we may change or update portions of this Privacy Policy from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.

TYPES OF INFORMATION WE COLLECT ONLINE

The types of Personal Data that we may collect while you use the Pantone Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Pantone Sites.

For purposes of this Privacy Notice, "Personal Data" means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number and email address.

Information You Provide

You do not have to register for a service or programme to receive much of the information available through Pantone Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.

Personal Data You Provide When Visiting Pantone Sites

Pantone collects Personal Data that you provide on Pantone Sites, for example, when purchasing a product, to receive marketing products and information, contact Pantone customer service or respond to Pantone questionnaires or surveys. This could include:

  • Contact Information such as your name, address, phone number or email address
  • Registration Information such as your username and password
  • Employment, education and other background information when you enquire about employment with Pantone
  • Payment information (such as banking information, payment card number, expiration date, delivery address and billing address)
  • Content you may provide (for example, when you complete our Online Contact Form or submit other information)
  • Personal Data You Share During Other Interactions with Pantone

You may contact Pantone to ask questions, discuss your concerns or report issues regarding our products. If you communicate with or request information from Pantone, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

Information That May Be Collected Automatically

When you use the Pantone Sites, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol ("IP") address of your computer or other electronic device when you visit the Pantone Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Pantone Sites and to customise content.

Cookies and Other Tracking Technologies

We also collect information about your use of Pantone Sites through tracking technologies such as cookies and web beacons. A "cookie" is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognise you as a return visitor. A "Web beacon" is a transparent graphic image placed on a Web site, email or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of "clickstream" data that shows your previous activities on Pantone Sites.

We utilise Google Display Advertising (such as Display Advertising on Facebook and Instagram, Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to Pantone Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.

Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) and in some cases first-party cookies (such as the Google Analytics cookie) - to inform, optimise and serve ads across the Internet, based on a user's past visits to Pantone Sites. We also may show you ads from some of our affiliated companies when you visit Pantone Sites.

You can opt out of Google Ads by visiting Google Ad Settings. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.

This Pantone Site is not designed to respond to "do not track" signals received from browsers.

To learn more about cookies and other tracking technologies, including how to disable them, please visit www.allaboutcookies.org. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site's functionality.

Mobile Tracking

Some Pantone Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Pantone Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), the version of your mobile operating system, the platform used to access or download the Pantone Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Pantone Sites.

Information Collected from Other Sources

We may combine information about you from a visit to one Pantone Site with information about you from visits to other Pantone Sites. We may also combine information about you that is collected through Pantone Sites with information that we have collected offline, as well as with information provided to us by third parties.

HOW WE USE YOUR INFORMATION

We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the Pantone Sites, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for five years following the most recent interaction we have had with you, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

Providing Product and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Pantone Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.

Marketing

You may also receive marketing information from Pantone and related affiliates, such as offers regarding Pantone related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.

Customised User Experiences

The Personal Data that you provide may be used to create customised offers, information or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our Pantone Sites easier to use and navigate as well as to personalise the content provided on Pantone Sites by anticipating the information and services that may be of interest to you.

Business and Product Improvement

In order to discover new facts that could help Pantone better understand customer needs and help improve, develop and evaluate product, services, materials and programmes. Pantone analyses the information that you have provided. For these purposes Pantone does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the Pantone Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimisation.

Forward to a Friend Feature

If our tell a friend referral service is available and you choose to use it to tell a friend about our Site, we will ask you for your friend's name and email address. Your email address will appear as the sender of the email and we will automatically send your friend a one-time email inviting him or her to visit the Site. Both your email address and the recipient's email address will not be used for any other purpose except to facilitate the sending of this one-time email to your friend. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral programme.

Legal Basis for Processing

Under European data protection laws, Pantone must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Pantone is processing your Personal Data:

  • In certain cases, Pantone may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by emailing us at infoeuro@pantone.com. Please note that the withdrawal of consent will not affect processing which has already occurred.
  • In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
  • In some other instances, Pantone may process your Personal Data based on Pantone's legitimate interests in communicating with you about our products and services and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by emailing us at infoeuro@pantone.com.

INFORMATION WE SHARE

We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.

Third-Party Advertising and Online Behavioural Advertising

You may be provided with online advertisements of Pantone products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Pantone or a third-party website you are visiting, or of your browsing activity, purchases or interests. These types of tailored online advertisements may come through several sources, such as the following:

  • We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Pantone Sites.
  • Some Pantone Sites participate in online behavioural advertising (this is also sometimes called re-target advertising or interest-based advertising). You can identify these sites by the "Advertising Choices" link in the footer. Our advertising network partners may place and use cookies on Pantone websites and on other third-party websites to collect information about your activities in order to provide you with online advertisements that are based on your interests. When a Pantone online behavioural advertisement is delivered to you, you will see an "Ad Choices" icon. Clicking on the icon or link will take you to a website where you can manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertisements. If you opt out, you may still see advertisements online, including advertisements from Pantone that are based on other information (e.g., based on the content of the page being viewed rather than your prior clickstream activity). In some cases, data may still be collected about your browsing activity by these third-party advertisers, but they will not use this data to deliver advertisements that are based on your past online browsing behavior. You can also opt out now by visiting www.evidon.com.
  • Some Web browsers may transmit "do-not-track" signals to Web sites with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, Pantone does not currently respond to these signals. As discussed above, you can opt-out from advertisers that use your browsing history to deliver online behavioural advertisements by visiting adchoices.

Affiliates, Vendors and Suppliers

We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Pantone. We will not authorise these parties to use your Personal Data for any purpose that is not related to Pantone and its related affiliates business operation, and we do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates. We require them to handle your Personal Data collected in accordance with this Privacy Notice.

Co-branded Sites

We may partner with other companies to provide you with content or services on a joint or "co-branded" basis. At a co‑branded site, you will see both the Pantone logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Product Reports

If you contact Pantone regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.

Legal Rights and Obligations

In certain limited circumstances, Pantone may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Pantone Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behaviour that is illegal or harmful to others or to others’ property.

Change in Organisation

In the event Pantone decides to reorganise or divest our business through sale, merger or acquisition, Pantone may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.

CHILDREN PRIVACY

Pantone does not knowingly collect or use any Personal Data directly from children on Pantone Sites (Pantone defines "children" as minors younger than 13). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us infoeuro@pantone.com and we will work with you to address this issue.

YOUR PRIVACY CHOICES

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact us by emailing infoeuro@pantone.com. You may also send a letter to the following address:

Pantone LLC

Attn: Data Privacy

International House

Dover Place
Ashford

Kent TN23 1HU

United Kingdom

The United Kingdom Data Protection Authority is responsible for making sure that privacy law is followed in United Kingdom. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact your local Data Protection Authority.

In all communications to Pantone, please include your email address, the website address, mobile application and/or the specific Pantone product to which you provided Personal Data (e.g., pantone.com), and a detailed explanation of your request. If you would like to delete, amend or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.

DATA SECURITY

Pantone maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Pantone Sites. However, there is always some risk that an unauthorised third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Pantone cannot guarantee that unauthorised third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Pantone Sites, you must weigh both the benefits and the risks.

THIRD PARTY SITES & SOCIAL MEDIA PLUG-INS

This Privacy Notice does not apply to Pantone Sites that do not link to this Privacy Notice, or to third-party websites to which Pantone Sites may link. Pantone Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit Pantone Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognise individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our Pantone Site, the social media plug-in allows that social media Web site to receive information that you have visited our Pantone Site. The social media plug-in also allows the social media Web site to share information about your activities on our Pantone Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by Pantone LLC in the United States, but the information you provide will be accessible to our affiliates, vendors and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations.

Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorised by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Pantone encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of Pantone Sites will be handled in accordance with the currently-posted Privacy Policy.

ADDITIONAL LANGUAGE FOR ONLINE TERMS OF USE

Privacy and Security

Pantone LLC (“Pantone”), along with its affiliates and subsidiaries respect your privacy, value our relationship and are committed to safeguarding your privacy. We understand the importance of privacy to our customers and visitors to the Pantone websites. Our use of Personal Data is governed by our Privacy Policy and by accessing and using the Pantone websites, you agree to be bound by that Privacy Policy.

You recognise and agree that when submitting your personally identifiable information to Pantone websites, while Pantone has safeguards in place to prevent unauthorised access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORISED ACCESS DESPITE OUR EFFORTS, PANTONE SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORISED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF PANTONE HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, PANTONE DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIED, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORISED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.