United Kingdom
/EMEA Category
United Kingdom
/EMEA Category

Shipping Rates & Policies and Payment Information

PAYMENT

VAT

SHIPPING

HELP

If you need further help contact us on +44 (0)1233 722 924 or infoeuro@pantone.com

PAYMENT

What payment method can I use?

This site accepts payment by American Express, VISA, MasterCard and PayPal. Your card merchant may charge additional transaction fees. It is your responsibility, as the Customer, to pay these fees.

Will I receive an order confirmation, invoice and shipping notification?

All order, invoice and shipping confirmations will be sent to you by email. First you will receive an Order confirmation, followed by an Invoice and once your item has been shipped you will receive a Shipping notification containing a link to the UPS tracking portal where you can track the progress of your delivery.

If you do not receive these confirmation emails, firstly check your trash and junk folders, then contact us on +44 (0)1233 722 924 or infoeuro@pantone.com and we can send them to you again.

VAT

How much VAT will I be charged?

VAT is charged at the current UK rate of 20%, when applicable.

VAT should not be charged on my order. What should I do?

If you have a valid VAT number you will be asked to enter it during the Registration and/or Checkout process. Once your number has been validated, the VAT will automatically be deducted from your order and you can continue through to Checkout and Payment.

Can you refund VAT I paid once I’ve placed an order?

We are not able to refund VAT once an order has been completed. If you forget to enter your VAT number during the checkout and payment process, and your order has been completed, you will need to claim the VAT back when you file your return.

SHIPPING

How do I get a Shipping estimate?

  1. Add your product(s) to your cart (you will need to have a product selected in order to calculate shipping costs).
  2. Click MY CART (you can also get to it by going to the top right hand corner of this website).
  3. Here you can select your Country/Province/Postal Code and click ‘GET A QUOTE’ to calculate your shipping costs.

How long will it take to receive my order?

Orders placed before 2:00pm Mon-Fri will be shipped the same day. Orders placed after 2:00pm, or any time on a Saturday/Sunday/Public Holiday, will be shipped the next available business day. Your order will be shipped using the UPS Express Saver service that promises next business day delivery during the day to almost all European business centres. In the event that it does not arrive the next business day, we will endeavour to help you through the UPS tracking service to locate your delivery.

How do I track the progress of my delivery?

Once your item has been shipped you will receive a Shipping Notification email containing a link to the UPS tracking portal where you can track the progress of your delivery.

If you need further help contact us on +44 (0)1233 722 924 or infoeuro@pantone.com

Which countries do you ship to and where can I buy?

Below is a list of countries we currently ship to in Europe, the Middle East and Africa with links to the right website to order from depending on your location. We will continue to add other ship to countries over time. If your Country is not listed contact us to find out where you can buy on +44 (0)1233 722 924 or infoeuro@pantone.com.

COUNTRY/REGION SHIP TO COUNTRIES WEBSITE CURRENCY
UK UK store.pantone.com/uk £ GBP
Germany Austria, Germany store.pantone.com/de € EUR
France France store.pantone.com/fr € EUR
Italy Italy store.pantone.com/eu € EUR
Spain Spain, Canary Islands store.pantone.com/es € EUR
Rest of Europe Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden store.pantone.com/eu € EUR
Middle East & Africa Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, South Africa, Turkey, UAE, Yemen store.pantone.com/mea $ USD

Who pays Import Duties and Taxes?

The recipient of the goods is responsible for the payment of Import Duties and Taxes that may be applied. It is your responsibility, as the Customer, to pay these fees.

Shipping Rates & Destinations

The estimated shipping costs below are a guide to what to expect. *They will vary as foreign exchange rates fluctuate. Examples of product weights: FORMULA GUIDE Set 1kg (most individual guides weigh around this weight), SOLID CHIPS Set 3.5kg, Plastic Standard Chips Collection 28kg.

ZONE COUNTRIES WEIGHT ESTIMATED COST*
1   United Kingdom   0.5kg-21kg £8.20
22kg-30kg £18.29
31kg-35kg £20.19
2      Belgium, Ireland, Luxembourg, Netherlands      0.5kg €14.43
1kg €16.55
2kg €17.94
5kg €25.17
10kg €37.05
30kg €65.37
3 France, Germany 0.5kg  €14.72
1kg  €16.81
2kg  €18.8
5kg €28.86
10kg €46.64
30kg €85.97
4 Denmark, Austria, Finland, Greece, Italy, Portugal, Spain, Sweden 0.5kg €15.93
1kg €18.31
2kg €21.29
5kg €34.29
10kg €59.11
30kg €119.84
5 Bosnia-Herzegovina, Canary Islands, Turkey 0.5kg €29.70
1kg €32.76
2kg €37.84
5kg €50.92
10kg €68.17
30kg €133.80
8 South Africa 0.5kg €33.36
1kg €36.98
2kg €44.36
5kg €60.79
10kg €86.30
30kg €183.02
9 Bahrain, Egypt, Israel, Kuwait, Oman, Qatar, Saudi Arabia, UAE 0.5kg €36.30
1kg €41.26
2kg €51.27
5kg €74.04
10kg €108.78
30kg €238.41
10 Jordan, Lebanon, Yemen 0.5kg €41.12
1kg €46.45
2kg €57.12
5kg €80.20
10kg €115.55
30kg €254.60
41 Hungary, Poland, Slovakia, Slovenia 0.5kg €17.80
1kg €19.90
2kg €23.63
5kg €37.19
10kg €59.85
30kg €87.88
42 Bulgaria, Cyprus, Latvia, Romania 0.5kg €26.74
1kg €29.99
2kg €35.80
5kg €48.99
10kg €67.15
30kg €129.57

If you need further help contact us on +44 (0)1233 722 924 or infoeuro@pantone.com